*Due to COVID-19 situations, we are currently easing our cancellation and reschedule policy. Please let us know at least 2-hour in advance to cancel or reschedule your appointment if you have any symptoms.
You and our therapist’s safeties are priority but it is still painful for us to get a short notice cancellation or reschedule as we are small business. Hopefully you agree our policies.
*These are our general policies below – currently eased
We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
- In most cases, a 24-hour advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.
- If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee.
- On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.
We require you to notify us of any eventual rescheduling no later than six hours prior to the scheduled time of the treatment.
If you do not show up without giving any notice to us (No show), you will not be able to book your appointment with us in the future.